Hospitality Assured
Hospitality Assured: the standard for service and business excellence.
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.
The Hospitality Assured process encourages businesses to look at their own operation for the customer’s perspective and to see where improvements should be made to benefit the business. This is done by looking at how businesses score against the criteria in the 10 step standard.
History
Hospitality Assured was created for the industry by the industry and the development of the standard was undertaken by the then HCIMA in collaboration with representatives of the University of Surrey, Geyton Consultancy and MQA amongst others. The objective was to create a standard that took into account the unique characteristics of such a diverse industry. A wide range of practices were reviewed across business in the service sector and the specification was modeled on the European Foundation for Quality Management (EFQM) excellence concepts. Accreditation for Woburn House Conference Centre
Woburn House Conference Centre has achieved the status of “Hospitality Assured” as the company is meeting the required standards for service and business excellence since June 2007. Each year’s assessment has shown that improvements have been made, increasing the overall score achieved. The staff are very proud of their continued recognition for providing a quality service that is aimed at improving our client’s experience year by year. This is achieved by listening to your comments and requests, as well as by generating ideas for service developments and innovations from within the whole team. 
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Woburn House Conference Centre Ltd is owned by Universities UK. Registered Office: Woburn House, 20 Tavistock Square, London WC1H 9HQ.
Registered in England and Wales Company No 3031467
Registered in England and Wales Company No 3031467